Terms and Conditions

This English version is provided for convenience; the German version is legally binding.

§ 1 Scope

(1) These General Terms and Conditions (GTC) apply to all contracts for the delivery of goods concluded via our online shop at magicpureshine.de between us (Magic Pure Shine) and our customers (hereinafter “customer”). They apply equally to consumers and businesses unless a distinction is expressly made below.

(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 of the German Civil Code, BGB). A business (Unternehmer) is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its trade, business or profession (Section 14 BGB).

(3) Deviating, conflicting or supplementary terms and conditions of the customer do not become part of the contract unless we expressly agree to their validity.

(4) We deliver exclusively to delivery addresses within Germany.

§ 2 Contracting party

The purchase contract is concluded with:

Further details about our company can be found in our legal notice.

§ 3 Conclusion of the contract

(1) The presentation of products in our online shop does not constitute a legally binding offer, but a non-binding invitation to you to order goods.

(2) The ordering process comprises the following steps:

• You place the desired items in the shopping cart. There you can change quantities or remove items at any time.
• From the shopping cart you proceed to the checkout. There you enter your e-mail address, your delivery and billing address and the desired payment method. You can order as a guest or log in to your customer account beforehand.
• Before completing the order, the items ordered, the total price including shipping costs and your details are displayed. Until then, you can correct input errors directly in the input fields using the usual keyboard and mouse functions; to change the selection of items, return to the shopping cart.
• By clicking the final payment button in the checkout, you submit a binding offer to purchase the goods in the shopping cart. At the same time, the payment process is initiated via the chosen payment method.

(3) After the payment process has been completed successfully, you will automatically receive an order confirmation by e-mail, which also confirms receipt of your order. We accept your offer by this order confirmation or by dispatching the goods, whichever is earlier. If the payment process fails, no contract is concluded.

(4) The contract language is German. The English version of our website is provided for information purposes only.

(5) We store the contract text (your order data) and send you the order data by e-mail with the order confirmation. You can view and print these GTC on this page at any time. If you have created a customer account, you can also view your orders in your customer account.

(6) Creating a customer account is voluntary. You are obliged to keep your login details confidential and to protect them against access by third parties.

§ 4 Prices and shipping costs

(1) The prices stated in the online shop at the time of the order apply. All prices are final prices. In accordance with Section 19 of the German VAT Act (UStG, small business regulation), no VAT is charged.

(2) Shipping costs are charged in addition to the prices of the goods unless free delivery is indicated. The shipping costs are listed on our Shipping & payment page and are shown separately in the shopping cart and in the checkout before you place your order.

(3) Where a volume discount is shown on the product page, it is automatically applied in the shopping cart from the quantity of the same item stated there.

§ 5 Payment

(1) The following payment methods are generally available in our shop:

• PayPal
• Klarna (pay by invoice, in instalments or pay now, depending on availability)
• Credit card (Visa, Mastercard)
• SEPA Direct Debit

The payment methods available in each individual case are shown in the checkout.

(2) Payments are processed by our payment service provider Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland. If you choose PayPal or Klarna, processing is also carried out via the respective provider, whose terms of use apply in addition.

(3) The purchase price is due for payment immediately upon conclusion of the contract. If you pay via Klarna, the payment terms specified by Klarna apply, such as a payment period for purchase on invoice or the agreed instalments for instalment purchases.

(4) If you pay by SEPA Direct Debit, the invoice amount is collected from your account after you have issued the SEPA Direct Debit mandate. If a direct debit is returned due to insufficient funds or incorrectly provided bank details, you bear the resulting bank charges, provided you are responsible for this.

§ 6 Delivery

(1) Delivery is made exclusively within Germany to the delivery address you provide.

(2) Depending on the item, we deliver by parcel service (parcel shipping) or – for heavy or bulky items such as our steam cleaners – by freight forwarder (freight shipping). If an order contains at least one freight item, the entire order is delivered by freight forwarder.

(3) The delivery time is 1–3 business days for parcel shipping and 2–5 business days for freight shipping. Business days within the meaning of these GTC are Monday to Friday, excluding nationwide public holidays. If your order is received on a business day before 14:00 (German time), the delivery time is calculated from that day, otherwise from the next business day. We show you the estimated delivery date on the product pages and in the shopping cart.

(4) Freight goods are delivered curbside (“frei Bordsteinkante”), i.e. to the first point in front of the building at the delivery address that can be reached by the delivery vehicle. Transport into the building, to individual floors or rooms, as well as assembly or commissioning, are not owed. The forwarder usually announces the delivery date in advance by phone or e-mail. Please therefore provide correct contact details when ordering and make sure that the goods can be accepted on the agreed date.

(5) We are entitled to make partial deliveries where this is reasonable for you. Partial deliveries do not incur any additional shipping costs for you.

(6) If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods only passes upon handover of the goods to the customer or to a third party authorised by the customer to receive them.

§ 7 Retention of title

(1) The goods delivered remain our property until the purchase price has been paid in full.

(2) In relation to businesses, we retain title to the goods until all claims arising from the ongoing business relationship have been settled in full. The business is entitled to resell the goods subject to retention of title in the ordinary course of business. It hereby assigns to us all claims in the amount of the final invoice amount agreed with us that accrue to it from the resale against third parties; we hereby accept the assignment. The business remains authorised to collect these claims. We will not collect the claims ourselves as long as the business duly meets its payment obligations. The business must notify us without delay of any third-party access to the goods subject to retention of title.

§ 8 Transport damage

(1) If goods are delivered with obvious transport damage, please complain about such damage to the carrier as soon as possible – for freight goods by making a note on the delivery note or the forwarder’s receipt – and contact us without delay.

(2) For consumers, failure to make a complaint or to contact us has no consequences whatsoever for their statutory claims and their enforcement, in particular their warranty rights. However, it helps us to assert our own claims against the transport company or the transport insurance. For businesses, § 12 applies in addition.

§ 9 Right of withdrawal

(1) Consumers have a statutory right of withdrawal. Details, in particular on the consequences of withdrawal, and the model withdrawal form can be found in our withdrawal policy.

(2) You can conveniently declare your withdrawal electronically via our withdrawal function “Withdraw from contract”. We will confirm receipt of your withdrawal by e-mail without delay. You can also declare the withdrawal in another way, e.g. by e-mail, by letter or using the model withdrawal form.

(3) Businesses do not have a statutory right of withdrawal.

§ 10 Liability for defects (statutory warranty)

(1) The statutory provisions on liability for defects apply (Sections 434 et seq. BGB). For consumers, the limitation period for claims for defects is two years from delivery of the goods. For businesses, the special provisions in § 12 apply.

(2) We do not provide any guarantee going beyond the statutory liability for defects (e.g. a manufacturer’s or durability guarantee).

(3) Natural wear and tear of wear parts (in particular seals, hoses, nozzles and brushes) through intended use does not constitute a defect. Nor does damage that occurs after the transfer of risk as a result of improper handling, in particular limescale damage caused by the use of unsuitable water or by failure to carry out maintenance and descaling contrary to the operating instructions. Your statutory rights with regard to defects that already existed at the time of the transfer of risk remain unaffected.

(4) You can report defects via your customer account (“Return items” function, reason “Complaint”), via our contact form or by e-mail to kontakt@magicpureshine.de. Please describe the defect as precisely as possible. Further information can be found on our Guarantee & warranty page.

§ 11 Liability

(1) We are liable without limitation for damage resulting from injury to life, body or health, for damage based on an intentional or grossly negligent breach of duty, in the event of fraudulent concealment of a defect, insofar as we have assumed a guarantee, and under the German Product Liability Act (ProdHaftG).

(2) In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations), our liability is limited to the damage typical for the contract and foreseeable at the time the contract was concluded. Essential contractual obligations are obligations whose fulfilment is a prerequisite for the proper performance of the contract and on whose compliance you may regularly rely.

(3) Otherwise, our liability for slightly negligent breaches of duty is excluded.

(4) The above limitations of liability also apply in favour of our legal representatives, employees and vicarious agents.

§ 12 Special provisions for businesses

(1) In relation to businesses, the limitation period for claims for defects is one year from delivery of the goods. This does not apply to claims for damages under § 11(1), to fraudulently concealed defects or to recourse claims under Sections 445a, 445b BGB; in these cases the statutory periods apply.

(2) Businesses must notify us of obvious defects in text form without delay after delivery of the goods. If the customer is a merchant (Kaufmann), the duty to inspect and give notice of defects under Section 377 of the German Commercial Code (HGB) applies in addition; if timely notice is not given, the goods are deemed approved.

(3) In the event of defects, we will, at our discretion, remedy the defect or deliver a replacement to businesses.

(4) In relation to businesses, the risk of accidental loss and accidental deterioration of the goods passes upon handover to the transport company.

(5) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is our place of business. We are also entitled to sue the customer at their general place of jurisdiction.

§ 13 Product reviews

(1) Customers and visitors can submit reviews of products in our shop. The author alone is responsible for the content of a review. Reviews must be truthful and relate to the product in question; they must not contain any unlawful, offensive or promotional content or personal data of third parties and must not infringe the rights of third parties.

(2) We check every review before publication. We reserve the right not to publish or to remove reviews that violate these rules or applicable law. There is no entitlement to publication. We may reply to reviews publicly.

(3) When a review is submitted, we automatically check whether a paid order of the reviewed product exists under the e-mail address provided. If so, the review is marked as a “verified purchase”. Reviews without this label may also come from persons who did not purchase the product from us.

(4) By submitting a review, you grant us the simple, free and unlimited right to publish the review in our online shop. You can request the deletion of your review at any time.

§ 14 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 of the German Consumer Dispute Resolution Act, VSBG). If you have any questions or problems, please contact us directly – we will endeavour to find an amicable solution.

§ 15 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law only applies insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence.

(2) Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The invalid provisions are replaced by the statutory provisions.

Last updated: September 2026