Shipping & Payment

Delivery area

We deliver exclusively within Germany.

Shipping costs

If your order contains at least one freight item, the entire order is delivered by freight forwarder. Only the freight shipping costs of €49.00 are then charged – regardless of how many items you order. Free shipping from €80.00 order value applies to parcel shipping.

The shipping costs are shown in the shopping cart and in the checkout before you complete your order.

Delivery times

• Parcel shipping: 1–3 business days
• Freight shipping: 2–5 business days

Business days are Monday to Friday, excluding nationwide public holidays. If you order on a business day before 14:00 (German time), the delivery time counts from that day; for later orders and on weekends and public holidays, it counts from the next business day. We calculate the estimated delivery date automatically and show it to you on the product pages and in the shopping cart.

Delivery by freight forwarder

• Curbside delivery: The forwarder delivers to the first point in front of the building at the delivery address that can be reached by the delivery vehicle. Carrying the goods into the building or to individual floors is not included.
• Delivery appointment: The forwarder usually announces the delivery date in advance by phone or e-mail. Please therefore provide a phone number and e-mail address at which you can be reached when ordering, and make sure that someone can accept the delivery.
• Weight: Depending on the model, our steam cleaners weigh approximately 30 to 70 kg. Ideally, plan for a second person to help carry the machine from the curb into the building.
• Transport damage: Check the shipment for externally visible damage on delivery, if possible in the presence of the driver. Please note any damage on the delivery note or the forwarder’s receipt and contact us without delay. Your statutory warranty rights remain unaffected – even if you only notice damage later.

Shipment tracking

You can find the status of your order and shipment tracking in your customer account. Without a customer account, you can check the status on our Track your order page using your order number and e-mail address.

Payment methods

You pay securely via the checkout of our payment service provider Stripe, which is embedded in our shop. Payment is due when you complete your order. We offer the following payment methods:

• PayPal: You log in to PayPal during checkout and confirm the payment there.
• Klarna (pay by invoice, in instalments or pay now, depending on availability): Depending on availability, you pay now, later by invoice or in instalments. Klarna may check your identity and creditworthiness; Klarna’s terms apply.
• Credit card (Visa, Mastercard): Your card is charged when you complete the order. You may need to confirm the payment via your bank’s security procedure (3-D Secure).
• SEPA Direct Debit: You issue a SEPA Direct Debit mandate during checkout; the amount is then collected from your account.

The payment methods available to you in each individual case are shown in the checkout.

Prices and VAT

All prices are final prices. In accordance with Section 19 of the German VAT Act (UStG, small business regulation), no VAT is charged. Shipping costs are added as described above.

Volume discount

For many items, you automatically receive a volume discount from a certain quantity. Whether and from which quantity a discount applies is shown on the respective product page. The discount is deducted automatically in the shopping cart – you do not need to enter a voucher code.

Withdrawal and returns

As a consumer, you have a 14-day right of withdrawal. You can find all details in our withdrawal policy. You can conveniently declare your withdrawal online via “Withdraw from contract”. In the event of withdrawal, you bear the direct costs of returning the goods; for freight goods, these are estimated at a maximum of approximately EUR 150.

You can also register returns and complaints in your customer account. Information on defects and repairs can be found under Guarantee & warranty.