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Magic Pure Shine

Right of Withdrawal

This English version is provided for convenience; the German version is legally binding.

Consumers have a statutory right of withdrawal for distance contracts in accordance with the following withdrawal policy. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 of the German Civil Code, BGB). Businesses do not have a statutory right of withdrawal.

Withdraw from your contract online

You can withdraw from your contract quickly and easily using our withdrawal function (Section 356a BGB):

  1. Open the page “Withdraw from contract” („Vertrag widerrufen“ on the German site).
  2. Enter your name, your order number and the e-mail address used for the order. If your withdrawal only concerns individual items, you can also specify them.
  3. Click “Confirm withdrawal” („Widerruf bestätigen“).
  4. We will send you a confirmation of receipt of your withdrawal, including date and time, by e-mail without delay.

Of course, you can also declare your withdrawal in another way, e.g. by e-mail, by letter or using the model withdrawal form below.

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, took possession of the goods. If you ordered several goods in a single order and they are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party other than the carrier designated by you, took possession of the last good.

To exercise your right of withdrawal, you must inform us (Magic Pure Shine, e-mail: kontakt@magicpureshine.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also declare your withdrawal via the withdrawal function on our website, which you can reach via the button “Withdraw from contract” („Vertrag widerrufen“) at magicpureshine.de/widerrufen. If you use this option, we will send you a confirmation of receipt of your withdrawal, including date and time, by e-mail without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

We will inform you of the return address after receiving your withdrawal.

You will have to bear the direct cost of returning the goods. For goods that, by their nature, cannot normally be returned by post (freight goods, in particular our steam cleaners), these costs are estimated at a maximum of approximately EUR 150.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

– End of withdrawal policy –

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (Section 312g(2) No. 1 BGB), for example machines that are individually configured to your specifications at your request.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To Magic Pure Shine, e-mail: kontakt@magicpureshine.de:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.

Notes on returns

  • The easiest way to register a return is via your customer account (“Return items” function) or via our withdrawal function “Withdraw from contract”.
  • If possible, please return the goods complete, with all accessories and in the original packaging, and state your order number.
  • Please only return steam cleaners completely drained and cooled down.
  • For freight goods, please contact us before returning them so that we can coordinate the return with you.

These notes are not a prerequisite for the effective exercise of your right of withdrawal.

Last updated: September 2026